FAQ – Zhejiang Weisen Sanitary Ware Co., Ltd.
Products & Materials
Q: What types of bathroom vanities do you manufacture?
A: We specialize in high-quality PVC bathroom vanities, MDF vanities, MFC vanities, and plywood vanities. All our vanities are designed for durability, moisture resistance, and easy maintenance.
Q: Are your materials eco-friendly and certified?
A: Yes, we use E1/CARB-compliant boards and lead-free paints. Our materials are moisture-proof, formaldehyde-safe, and meet international environmental standards.
Q: Do you offer complete bathroom solutions?
A: Yes, besides vanities, we provide matching smart mirrors, faucets, and bathroom accessories for one-stop purchasing.
Customization & OEM/ODM Services
Q: Can I customize the size, color, or design of the bathroom cabinets?
A: Absolutely. We support full customization options, including size, color, layout, handles, and finishes.
Q: Do you offer OEM/ODM services for brand labeling?
A: Yes, we can print your logo on packaging and products. We also have an R&D team to develop new models based on your drawings or ideas.
Q: What is the lead time for customized orders?
A: Usually, it takes 25–40 days depending on order quantity and design complexity.
Order Quantity & Pricing
Q: What is your Minimum Order Quantity (MOQ)?
A: Our standard MOQ is 20 sets per model. For trial orders, we can be flexible to support new customers.
Q: Do you provide samples?
A: Yes, samples are available. Sample fees can be refunded once the bulk order is confirmed.
Q: Do you offer tiered pricing for large orders?
A: Yes, we provide competitive wholesale pricing with volume discounts. Contact our sales team for detailed quotations.
Production & Delivery
Q: What is your production capacity?
A: Our factory can produce over 10,000 bathroom vanities and 15,000 smart mirrors per month, ensuring stable supply for large-scale projects.
Q: How long is your standard lead time?
A: Generally, 20–35 days after deposit and design confirmation. Rush orders can be arranged.
Q: Can you arrange shipping to my country?
A: Yes, we provide sea freight, air freight, and multimodal transport options. We also assist with export documents (CO, Form A, inspection reports).
Quality Control & Warranty
Q: How do you ensure product quality?
A: We have a strict QC system covering raw material inspection, production line checks, and final packaging tests. All products pass 100% water-resistance and durability tests.
Q: Do you offer a warranty?
A: Yes, we provide a 2-year warranty on all bathroom vanities and accessories under normal usage conditions.
Q: Can third-party inspection be arranged?
A: Certainly. We welcome independent quality inspections before shipment.
Packaging & After-sales Service
Q: How are the products packaged?
A: We use standard export-grade packaging: foam protection, corner guards, and 5-layer cartons. Wooden crates are available for extra safety.
Q: What if products arrive damaged or defective?
A: Please report within 7 days with photos. We offer free replacement parts or compensation for confirmed quality issues.
Q: Do you provide installation guidance?
A: Yes, we supply detailed manuals and video instructions for easy assembly and installation.